I am a passionate believer in the importance of customer service. I built my career by helping clients to acquire, develop and retain profitable customer relationships. I have worked with some of the world’s largest companies and some of the smallest.
As managing partner for Accenture’s CRM practice in Financial Services and Government, I was responsible for growing a multi-million dollar business. My client work covered the creation of overall business strategies, the launch of business start-ups and the development of new channels, products and services.
All of this experience is now distilled into my current activities. As a shareholder, investor, director and management coach I am closely involved in several businesses – notably Cheshire Classic Cars (one of the UK’s leading classic car specialists) and Grand Tourist (the award-winning specialists in tailor-made travel).
Most recently, I have teamed up with former Accenture colleagues to become a director and shareholder of Clustre – The Innovation Brokers. I not only provide consulting services to clients and members firms but I also focus on promoting Clustre’s innovation community to major banks and the public sector.