Craving Novelty, but not like the virus
Michael Perman, author of CRAVING THE FUTURE, shares his perspectives on what people will likely be craving post-COVID and how that might impact behavi…
Behaviour Observation
Made in China – Social Credit, Coronavirus, 5G
Is Coronavirus the catalyst for a UK or even global social credit system? And if so, what would that mean for our productivity, adaptability, freedom a…
You Never Can Tell!
The COVID-19 pandemic is inviting us to reconfigure and reframe the relationships we have - not only with each other, but also with nature, as the spec…
How Long O Lord Will You Forget Me?
Young people play a critical role in the transition to a healthier, more prosperous, future. The various protests, activism, and civil disobedience we …
Disturbance to Life
Times of isolation are challenging and demanding, it is certainly a disruption for everyone. But we can always learn from even more threatening times, …
Returning to Business-as-Usual
There are always valuable lessons to be learned from how we deal with any situation involving large numbers of people - particularly those events that …
Opportunities in the Noise
The World Health Organisation has belatedly declared the current outbreak of novel coronavirus COVID-19 a pandemic. It can be argued they were slow to …
Contagion – The Truth of the Matter
The current outbreak of the Coronavirus has reached pandemic levels. Much of our anxiety borders on the irrational. Yet it is still sufficiently corros…
War in a World Designed by Men
Is the impulse to wage war an inherent part of human nature, or simply part of the cultural conditioning and gender bias we find in all aspects of a wo…
How to Fall in Love with the Problem as an Observer
The archetype of the Observer conjures up imagery of a smart, quiet, reserved employee seated in the corner of a room and speaking only when spoken t…
How Objectivity About New Technology Is Key To Delivering A Leading Customer Experience
The 2019 NICE inContact Customer Experience (CX) Transformation Benchmark found that a customer experience perception gap still persists. It goes on to…
Most Companies Don’t Get What It Means To Deliver A Great Customer Experience
In a recent conversation with Jeff Titterton, CMO of Zendesk about their Customer Experience Trends Report 2019, we talked about some of the challenges…
Gamifying your next moonshot
Sleepless nights and 80-hour weeks do not necessarily result in exciting adoption numbers. Your freshly launched innovation might need some extra help.…
