Rain forests can be dense and impenetrable, so can innovation Understanding all that makes up innovation is like a dense tropical rainforest. When you …
In our past management practices, we have operated and exploited the linear world for ever-increasing efficiencies and effectiveness. This relied on st…
Just because a story is accepted as factual by a majority of people, does not make it the truth. Some research on Covid-19 indicated we were being sold…
If exploitation and greed remain our driving ambitions, and if the chasm between the poor and the wealthy widens much more, we will either face revolut…
Michael Perman, author of CRAVING THE FUTURE, shares his perspectives on what people will likely be craving post-COVID and how that might impact behavi…
Is Coronavirus the catalyst for a UK or even global social credit system? And if so, what would that mean for our productivity, adaptability, freedom a…
The COVID-19 pandemic is inviting us to reconfigure and reframe the relationships we have - not only with each other, but also with nature, as the spec…
Young people play a critical role in the transition to a healthier, more prosperous, future. The various protests, activism, and civil disobedience we …
Times of isolation are challenging and demanding, it is certainly a disruption for everyone. But we can always learn from even more threatening times, …
There are always valuable lessons to be learned from how we deal with any situation involving large numbers of people - particularly those events that …
The World Health Organisation has belatedly declared the current outbreak of novel coronavirus COVID-19 a pandemic. It can be argued they were slow to …
The current outbreak of the Coronavirus has reached pandemic levels. Much of our anxiety borders on the irrational. Yet it is still sufficiently corros…
Is the impulse to wage war an inherent part of human nature, or simply part of the cultural conditioning and gender bias we find in all aspects of a wo…
The archetype of the Observer conjures up imagery of a smart, quiet, reserved employee seated in the corner of a room and speaking only when spoken t…
The 2019 NICE inContact Customer Experience (CX) Transformation Benchmark found that a customer experience perception gap still persists. It goes on to…
In a recent conversation with Jeff Titterton, CMO of Zendesk about their Customer Experience Trends Report 2019, we talked about some of the challenges…
Sleepless nights and 80-hour weeks do not necessarily result in exciting adoption numbers. Your freshly launched innovation might need some extra help.…
