What does a well-designed customer experience look like? Many organisations still st…
Adrian has previously worked with Shell, FT and The Economist Group and has advised and consulted to numerous large and smaller businesses around the world helping them engage with their customers, build their customer retention and improve their service and customer experience.
His clients have included Schlumberger, TUI, The Borough of Croydon, NowTV, ITV, Pega, 1800Contacts, Talk Talk, Gazprom Energy, CIMA, Bibby Financial Services, Harper Collins, Microsoft, Pearson, Consumers International and Costa Coffee amongst others.
Adrian is a frequent writer, interviewer, podcaster, conference speaker, panellist, chair and workshop leader on all things related to customer experience.
He is also a Forbes contributor, published a best selling book in 2016: How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing (Pearson) and has just published a new book Punk CX, which he describes as a visual punch in the face for the customer experience industry. Ask him about it.
Adrian has an MBA, PGCE and an MA in Economics.
You can find out more about Adrian via:
- Blog: www.adrianswinscoe.com
- Forbes column: www.forbes.com/sites/adrianswinscoe/
- LinkedIn profile: uk.linkedin.com/in/adrianswinscoe
- Twitter: twitter.com/adrianswinscoe
Adrian Swinscoe’s RARE Business Podcast
A series of podcasts where I, Adrian Swinscoe, interview the great and the good from around the world of business to help you develop ideas, strategies and insights around customer and employee experience…
Digital transformation does not come with an easy-on button, but with the right stra…
TINYpulse's 2019 Employee Engagement Report identifies the top 10 biggest pain point…