Sep
9
Bigger Tank, Bigger Turtle
Hopefully, the enforced change in how we work as a result of lockdown will have give…
Leadership
Aug
26
Abundance – The alternative aesthetic
The UN acknowledges that more than 1.4 billion people are destitute. In other words,…
Aug
20
The new ‘improved’ normal
So, we are finally coming out of COVID 19 lock-down and hearing that now regularly u…
Jun
11
The Art of Distance Management
As we slowly emerge from the lockdown, we hear people describing this as the new nor…
Jun
10
The Naked Intrapreneur 3 – Building a Community of the Willing
Leaders can super-charge intrapreneurial transformation in their organisations by bu…
May
5
Passion and Optimism in the Time of Coronavirus
The Covid-19 crisis is having a profound effect on almost every aspect of our lives.…
Apr
15
The Missing Values in the Engagement Equation
With a billion dollars being invested into employee engagement in North America can …
Apr
1
A Tale of 2 Pandemics
When you mix politics and science, you get politics. Leadership matters and sets th…
Mar
4
It all starts with trust!
Trust is something that should be taken seriously in every relationship. For busines…
Mar
2
Can large companies disrupt?And indeed, should they even try?
What does it take for an organisation to become a game changer? Finding the new prod…
Feb
25
Leaders write good intentions in the snow
Brilliant ideas rarely become reality. Is it due to unwillingness, lack of leadershi…
Feb
20
Feb
19
How to reduce the risk of disruption (destruction)
Are you a long-established player in a highly competitive industry that has been ope…
Feb
13
Nov
28
The internal perception gap that is holding back your employee experience
PwC’s recent Tech At Work and employee experience research report identifies a perce…
Nov
21
How Objectivity About New Technology Is Key To Delivering A Leading Customer Experience
The 2019 NICE inContact Customer Experience (CX) Transformation Benchmark found that…
Nov
5
Most Companies Don’t Get What It Means To Deliver A Great Customer Experience
In a recent conversation with Jeff Titterton, CMO of Zendesk about their Customer Ex…
Oct
9
The Naked Intrapreneur 2 Leading Intrapreneurship
What are the critical steps leaders need to take to foster an intrapreneurial cultur…
Sep
19
Transforming Corporate Culture with Innovation Practices
The most innovative companies are usually lauded for their great cultures, and for g…
Sep
5
Have Many B2B Companies Missed The Customer Experience Revolution?
What does a well-designed customer experience look like? Many organisations still st…