Aug
4
The fool on the hill
Just because a story is accepted as factual by a majority of people, does not make i…
Behaviour Observation
Jul
28
Fanning the flames of post-pandemic fictions
If exploitation and greed remain our driving ambitions, and if the chasm between the…
Jun
9
Craving Novelty, but not like the virus
Michael Perman, author of CRAVING THE FUTURE, shares his perspectives on what people…
May
21
Made in China – Social Credit, Coronavirus, 5G
Is Coronavirus the catalyst for a UK or even global social credit system? And if so,…
May
12
You Never Can Tell!
The COVID-19 pandemic is inviting us to reconfigure and reframe the relationships we…
Apr
29
How Long O Lord Will You Forget Me?
Young people play a critical role in the transition to a healthier, more prosperous,…
Apr
8
Disturbance to Life
Times of isolation are challenging and demanding, it is certainly a disruption for e…
Mar
19
Returning to Business-as-Usual
There are always valuable lessons to be learned from how we deal with any situation …
Mar
18
Opportunities in the Noise
The World Health Organisation has belatedly declared the current outbreak of novel c…
Mar
17
Contagion – The Truth of the Matter
The current outbreak of the Coronavirus has reached pandemic levels. Much of our anx…
Mar
6
War in a World Designed by Men
Is the impulse to wage war an inherent part of human nature, or simply part of the c…
Feb
20
Feb
18
How to Fall in Love with the Problem as an Observer
The archetype of the Observer conjures up imagery of a smart, quiet, reserved empl…
Nov
21
How Objectivity About New Technology Is Key To Delivering A Leading Customer Experience
The 2019 NICE inContact Customer Experience (CX) Transformation Benchmark found that…
Nov
5
Most Companies Don’t Get What It Means To Deliver A Great Customer Experience
In a recent conversation with Jeff Titterton, CMO of Zendesk about their Customer Ex…
Oct
17
Gamifying your next moonshot
Sleepless nights and 80-hour weeks do not necessarily result in exciting adoption nu…
Mar
5
Mar
13
Dec
7
Oct
13
