Innovation is at the top of mind of most senior management executives across industries- be it healthcare, banking, insurance or retail. While it is vociferously debated in corporate boardrooms and companies have aligned deliverables to be met on a quarterly basis with most industries we associate digital transformation with, there are a number of others which are surprisingly slow in the adoption curve. One such industry where innovation is still picking up pace is the hospitality industry.
While there is a visible commitment from the top management to embark on the digital transformation journey, a price sensitive competitive marketplace with razor-thin margins leading to insufficient resources, lack of expertise, cultural challenges and legacy IT infrastructure that is often not able to keep pace with the speed of business are primary reasons for this slower adoption.

Having said

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