The internal perception gap that is holding back your employee experience
PwC’s recent Tech At Work and employee experience research report identifies a perception gap that exists within organisations and surrounds technology…
Leadership
How Objectivity About New Technology Is Key To Delivering A Leading Customer Experience
The 2019 NICE inContact Customer Experience (CX) Transformation Benchmark found that a customer experience perception gap still persists. It goes on to…
Most Companies Don’t Get What It Means To Deliver A Great Customer Experience
In a recent conversation with Jeff Titterton, CMO of Zendesk about their Customer Experience Trends Report 2019, we talked about some of the challenges…
The Naked Intrapreneur 2 Leading Intrapreneurship
What are the critical steps leaders need to take to foster an intrapreneurial culture? It has a lot to do with maintaining high energy and fostering a …
Transforming Corporate Culture with Innovation Practices
The most innovative companies are usually lauded for their great cultures, and for good reason. Culture determines how things gets done in an organizat…
Have Many B2B Companies Missed The Customer Experience Revolution?
What does a well-designed customer experience look like? Many organisations still struggle with this question as traditional approaches often overlook …
Deutsche Telekom, Digital Credit Union And Telenet Reveal Their Digital Transformation Secrets
Digital transformation does not come with an easy-on button, but with the right strategy and solution – it’s closer than you might think. Adrian Swinsc…
Be the Bird
An idea has never run by itself. With all that it takes to innovate, it’s not the idea that makes the idea, it’s the team. The team is your most critic…
10 Things that you can do to improve the employee experience
TINYpulse's 2019 Employee Engagement Report identifies the top 10 biggest pain points for employees and, in doing so, provides a To-Do list for many or…
The Naked Intrapreneur
Ready to start a revolution? Being an intrapreneur is a very rewarding journey but it is also one filled with many twists and turns. Often sprinkled wi…
