The importance of being (grammatically) earnest
Fifty-nine percent of consumers in the United Kingdom (UK) would chose to not do business with a company if the grammar on their website or public mark…
Communication
The art and science of communicating complex ideas
This article is based on a talk I gave at Bristech in December 2018: ‘Talking Tech: the Art and Science of Communicating Complex Ideas’. By all accoun…
Buzzwords and what to do about them!
Implicit to change is that we are moving towards a future state that is to some degree unknown to us. One of the stumbling blocks in affecting positive…
Communicating about innovation: two approaches to understanding your audience
Years ago, I remember reading a short story in which a barrister (I think it was Rumpole of the Bailey) successfully defended a driver charged with dan…
Innovation communications: the crucial importance of stories and shared language
Many years ago, when I managed the communications function for a leading digital innovation agency in London, we were engaged on a project for Sony. At…
Everyday Innovation: A Morning at Fidelity
I’ve known Simon Hill for a good few years now. Earlier last year, he said he would love to hold one of his ‘Everyday Innovation’ seminars at our Fidel…
Was JFK right?
"A man may die, nations may rise and fall, but an idea lives on. Ideas have endurance without death." John F. Kennedy Well, I am not saying JFK d…
Why it’s time to ditch PowerPoint and master the art of the truly visual presentation
PowerPoint may have been a gamechanger back in the 80s. But in the intervening years, the game has moved on so far that presenting a crucial pitch with…
The Gentle Art of Questions
We live in a world of pace, high-energy and therefore the quickest way to get things done is often to tell people. Tell people how, what, when, and eve…